Frequently Asked Questions
Frequently Asked Questions
Why isn't my stained glass mirror perfect?
This happens for two main reasons. First, our pieces are handmade, so each of our custom framed mirrors is unique from the last. Secondly, we are usually able to duplicate the colors from the photo, but sometimes the glass manufacturer discontinues the exact glass shown. When this happens, we create a similar glass option. The new glass may be slightly different from the photo, but as artistic glass experts, we do our best to make your finished custom mirror as close to the original picture as possible.
Do you accept requests for customization?
Absolutely. We love a challenge. If you have an idea for a custom wall mirror, custom made mirror, or unique art deco mirror, email us at inquiries@glassraw.com and let's get started.
What is your return/refund policy?
Shipping & Breakage: All sales are final due to the bespoke, custom nature of our glass art. We provide detailed photographic confirmation before shipping. Carefully created to ensure safe arrival.
Wholesale?
For wholesale inquiries, please email us at inquiries@glassraw.com with your business details and we'll get back to you within 2-3 business days.
What materials do you use in your mirror art?
We use high-quality stained glass, mirror, solder, and patina to create lasting mirror art. Each piece is carefully crafted by hand with artisan detail and character.